PROCESSING

All orders are processed + shipped within 2-3 business days. Please ensure that your shipping information is correct at checkout.

Once picked up and scanned in by our carrier, transit times typically range 2-7 business day days, depending on shipping method + delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.

EXPEDITED SHIPPING

Unfortunately we are unable to offer expedited shipping at this time. We are a small business and some of our items are handmade. All orders are packed and shipped by hand with care.

EXCHANGES & RETURNS

We are unable to offer returns/exchanges at this time.

If you're experiencing an issue with a product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best support you. Please contact our Customer Care team at hello@theintentionco.com including a proof of purchase (e.g. your order number, order confirmation email, etc). 

For more information or help with your order, email the Customer Care team at hello@theintentionco.com. Please include your order number with all request.